Double charged for autopredict and not autopredict service

angel333

Hi, I was charged double for auto predict and now when I logged in I don't have autopredict. 7TJ60448PH0335136 and 4DM291784Y8731938

bmehmet

lotogoblin

angel333

Will check and refund any double payments

bmehmet

angel333

lotogoblin

jflores

Ok, let me know if you guys want a refund or credit you for next month June-July 2024?

lotogoblin

same with mine. double charged and no access to auto predict. thanks for the help when you get time.

lotogoblin

bmehmet sounds good. I wont try to subscribe again...ill let you fix it on your end, or ill just end up sending another payment. goodnight

lotogoblin

lotogoblin still no access. if you get a second. thanks

here are the 2 transaction numbers: 6BX01710CU758382W and 92V750439W361605Y
when you remove one of them, could it be set up on the subscription page to just be auto like the prediction sub says? thanks

jflores

Hello,

I also got charged twice and unable to use the auto predict feature this morning. Here are the two transactions 9WA6315048009462K and 1UE167368T593453G.

bmehmet

jflores

Will review

jflores

bmehmet credit for me would be fine.

angel333

bmehmet Refund the mistaken charge and I'll go ahead and delete the extra subscription. Thank you.

lotogoblin

bmehmet credit is fine. thanks

angel333

bmehmet I cancelled the second subscription but I still can't access AutoPredict or haven't received a refund for the extra month paid. Thank you.

bmehmet

jflores

You are good July 16th. Dont forget to cancel one of the 2 duplicate subscriptions you have in your Paypal account.

Status: Active 07/16/2024
Type: Manual

jflores

bmehmet I was not able to cancel one of the payments as it was already completed. Also, I'm still not able to get into auto predict.

bmehmet

jflores

Cancel the 2nd Paypal subscription. The only way you could have been charged twice by Paypal is if you have 2 active monthly subscriptions in your Paypal account.

Try now

Status: Active 07/16/2024
Type: Manual

lotogoblin

lotogoblin I think I may have 2 subscriptions as well. should i go to payl and just delete the 2nd one on the list?

bmehmet

lotogoblin

Done

Status: Active 07/16/2024
Type: Manual

bmehmet

lotogoblin

Yes delete one of the subscriptions

lotogoblin

bmehmet thanks! have a good day.

bmehmet

angel333

You are all set.
Status: Active 06/17/2024
Type: Manual

No problem. Let me know if you want a credit until July 16 or refund

erikm

bmehmet I had auto-predict (subscribed) since you first released it. Just logged in and it's no longer giving me access. Asking me to subscribe again for the $24.95 fee. I don't want to be double billed if I re-subscribe. Please advise. Thanks!

angel333

bmehmet Refund please and thank you.